Terms of Service & Clinic Policies

Last updated: 7th September 2025

Welcome to The Derm Clinic, a nurse practitioner-led skin health and aesthetics practice. This page outlines how we operate, what you can expect as a patient, and the rights and responsibilities that guide our care.

By engaging our services or accessing our website, you agree to the terms below.

Medical Disclaimer

  • All services are provided by AHPRA-registered healthcare professionals within their scope of practice.

  • Any information on this website is general in nature and not a substitute for a personalised medical consultation.

  • Treatment recommendations are based on clinical assessment, individual suitability, and informed consent.

  • Not all treatments are appropriate for every patient, and outcomes may vary.

Consultations & Clinical Suitability

  • All new patients are required to attend an initial consultation. This includes a medical history review and clinical assessment.

  • Treatment may be offered on the same day if deemed suitable and safe, at the clinician’s discretion.

  • You will be fully informed of the expected outcomes, risks, downtime, and post-care requirements before proceeding with any treatment.

Fees, Deposits & Payments

  • A booking deposit of $100 is required to secure all appointments.

  • This may be partially redeemable towards treatment or products on the day, if appropriate.

  • Full pricing will be provided following clinical consultation and is dependent on individual needs and clinical indication.

  • Payments must be made in full at the time of treatment unless otherwise agreed upon.

Refunds & Cancellations

  • Cancellations made with more than 24 hours’ notice will have the deposit fully refunded or transferred to a future booking.

  • Cancellations within 24 hours or non-attendance will result in forfeiture of the deposit, unless in exceptional circumstances.

  • Refunds for completed services are not available unless required under Australian Consumer Law (e.g. if a treatment is proven to be faulty or provided without due care and skill).

  • Change-of-mind refunds for services already performed are not permitted.

Treatment Packages & Course-Based Care

  • Multi-session packages are non-refundable once commenced.

  • If a medical condition prevents you from continuing, The Derm Clinic will assess the situation on a case-by-case basis and aim to offer fair options.

  • Packages may not be transferred to other patients.

Privacy & Data Protection

  • The Derm Clinic is committed to maintaining the confidentiality of your personal and health information.

  • We collect personal details including medical history, contact details, and clinical photos to ensure safe and appropriate care.

  • Your data will not be shared with third parties without your consent, unless legally required or directly related to your care (e.g. medical referrals).

  • You have the right to access and correct your personal information at any time.

  • Privacy inquiries can be directed to: admin@thedermclinic.com.au

Advertising & AHPRA/TGA Compliance

  • All information shared on this website and our communication channels aims to comply with AHPRA and TGA advertising guidelines.

  • We do not promote prescription-only treatments by name or guarantee specific outcomes.

  • Patient results are individual, and claims regarding expected effects are based on clinical evidence and typical outcomes discussed during consultation.

  • We do not use testimonials or before/after photos in advertising in accordance with the National Law.

 

Technology & Safety

  • NEXA ST: An advanced skin imaging tool used for skin analysis and treatment planning, helping visualise underlying skin conditions to guide your care.

  • Clarius Ultrasound: Point-of-care imaging used for real-time visualisation of facial anatomy to enhance treatment accuracy and safety.

  • These devices support clinical decision-making but do not replace the need for personalised assessment and informed consent.

 

Website Use

  • All content, copy, design, and imagery on this website are the intellectual property of The Derm Clinic unless otherwise credited.

  • You may not reproduce, distribute, or use our content without written permission.

  • Use of this website is subject to your agreement not to misuse, misrepresent, or rely upon content in place of medical advice.