Terms of service.

Last updated: November 2025

Welcome to The Derm Clinic, a nurse practitioner-led skin health and aesthetics practice.
These terms outline how we operate, what you can expect as a patient, and the mutual responsibilities that guide your care.
By attending our clinic, booking an appointment, or using our website, you agree to the following terms.

1. Medical Disclaimer

·       All consultations and treatments are performed by AHPRA-registered clinicians working within their professional scope of practice.

·       Any information on our website or social platforms is general in nature and not a substitute for an individual consultation.

·       Treatment recommendations are based on clinical assessment, medical history, and patient suitability.

·       Results may vary depending on factors such as skin condition, health, and compliance with aftercare.

2. Consultations and Clinical Assessment

·       All new patients must attend an initial consultation before commencing any treatment.

·       This consultation may include a detailed medical history, clinical photography, and diagnostic imaging using the Canfield NEXA ST or Clarius ultrasound to support treatment planning.

·       Treatments are provided only when deemed clinically appropriate and safe.

·       Prior to treatment, you will receive a full explanation of expected outcomes, potential risks, side effects, and downtime.

·       Informed consent is required for all procedures.

3. Fees, Deposits, and Payments

·       A $100 booking deposit is required to secure all appointments.

·       Deposits are redeemable toward treatment or product purchases at the clinician’s discretion.

·       Full fees are confirmed following clinical consultation, based on the treatment plan and clinical indication.

·       Payment is required in full on the day of treatment unless otherwise arranged in writing.

·       We accept EFTPOS, credit card, and cash payments.

4. Cancellations and Refunds

·       More than 48 hours’ notice: deposit may be refunded or transferred to a future appointment.

·       Within 48 hours or non-attendance: deposit is forfeited, except in exceptional circumstances.

·       Refunds for completed services are only available where required under the Australian Consumer Law (ACL) — for example, if a service was not provided with due care and skill.

·       Change-of-mind refunds for completed treatments are not permitted.

·       Skincare products may only be refunded if unused, unopened, and returned with proof of purchase within 14 days.

5. Treatment Packages and Course-Based Care

·       Multi-session or package treatments (e.g. microneedling, PRP, skin rejuvenation) are non-refundable once commenced, except where required under ACL.

·       Packages are valid for 12 months from the date of purchase.

·       If a medical condition prevents continuation, The Derm Clinic will assess the situation fairly and provide options in accordance with consumer law.

·       Packages and prepayments are non-transferable between patients.

6. Advertising and Regulatory Compliance

·       All communication and promotional material adheres to AHPRA and TGA advertising standards.

·       Prescription-only products are not advertised by name, and no guarantee of outcomes is made.

·       Patient results vary; before-and-after images and testimonials are not used in advertising in accordance with the National Law.

·       Any educational or informational content shared is for general awareness only.

7. Technology and Clinical Safety

·       The Derm Clinic uses medical-grade imaging and diagnostic tools, including Canfield NEXA ST for detailed skin analysis and Clarius ultrasound for safe injectable planning.

·       These technologies assist in clinical decision-making but do not replace a professional medical assessment.

·       All procedures are performed in accordance with current infection-control and safety standards.

8. Website and Digital Use

·       All content on our website, including text, design, and imagery, is the intellectual property of The Derm Clinic, unless otherwise credited.

·       You may not reproduce, distribute, or alter our content without written permission.

·       By using our website, you agree not to misuse, misrepresent, or rely on content as medical advice.

·       Online forms and telehealth portals (via Dapple OS) are hosted on secure, encrypted platforms compliant with Australian privacy legislation.

9. Appointment and Communication Policy

·       You will receive an email confirmation and SMS reminder prior to your appointment.

·       Please confirm your attendance by replying “YES” to the SMS reminder.

·       Late arrivals may result in shortened treatment time to avoid disruption to subsequent appointments.

·       We value punctuality and appreciate a minimum of 48 hours’ notice for any reschedule or cancellation.

10. Refund and Payment Policy

·       Treatments and services are non-refundable due to change of mind once provided.

·       Reservation fees are non-refundable but may remain as a credit for future bookings.

·       Refunds for defective products or unsatisfactory services will be handled in line with Australian Consumer Law.

11. Limitation of Liability

While The Derm Clinic maintains the highest clinical and ethical standards, no medical treatment is without risk.
By consenting to treatment, you acknowledge that results may vary and that no guarantee can be made regarding individual outcomes.
The Derm Clinic and its clinicians are not liable for indirect, incidental, or consequential losses arising from treatment except as required by law.

12. Contact Information

The Derm Clinic
15/11–13 Pearl Street, Kingscliff NSW 2487
Email: hello@thedermclinic.com.au
Website: www.thedermclinic.com.au

13. Policy Updates

These Terms of Service may be amended from time to time to reflect changes in clinical practice, legislation, or operational policy. The most current version will always be available on our website.