Terms of service.

The Derm Clinic

Last updated: Feb 2026

Welcome to The Derm Clinic, a nurse practitioner-led skin health and aesthetics practice. These terms outline how we operate, what you can expect as a patient, and the mutual responsibilities that guide your care. By attending our clinic, booking an appointment, or using our website, you agree to the following terms.

1. Medical Disclaimer

  • All consultations and treatments are performed by AHPRA-registered clinicians working within their professional scope of practice.

  • Information on our website or social platforms is general in nature and not a substitute for an individual consultation.

  • Treatment recommendations are based on clinical assessment, medical history, and patient suitability.

  • Results may vary depending on factors such as skin condition, health status, and adherence to aftercare.

2. Consultations and Clinical Assessment

  • All new patients require an initial consultation before commencing treatment. Same-day treatment may not always be appropriate or available.

  • Consultations may include medical history review, clinical photography, and diagnostic imaging using Canfield VISIA or Clarius ultrasound to support treatment planning.

  • Treatment eligibility, timing, and availability may vary based on individual clinical factors, practitioner availability, and regulatory requirements.

  • Prior to treatment, you will receive a full explanation of expected outcomes, potential risks, side effects, and downtime.

  • Informed consent is required for all procedures.

  • We will inform you during the booking or consultation process if a requested treatment cannot be provided and discuss appropriate alternatives or next steps.

3. Fees, Deposits and Payments

  • A booking deposit is required to secure all appointments.

  • Deposits are non-refundable.

  • Deposits may be transferred to a future appointment where adequate notice is provided.

  • Deposits may be used toward consultation or treatment fees only and cannot be used for product purchases.

  • Deposits are credited toward consultation or service fees on the day of your appointment.

  • Final fees are confirmed following clinical consultation and treatment planning.

  • Payment is required in full on the day of treatment unless otherwise agreed in writing.

  • We accept EFTPOS, credit card, and cash payments.

4. Appointment, Cancellation and Rescheduling Policy

As a clinical practice, appointment time is reserved specifically for each patient. This policy supports practitioner availability and fair access to care.

Notice period

  • A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

More than 48 hours’ notice

  • Your deposit may be transferred to a future booking.

Less than 48 hours’ notice or non-attendance

  • Deposits are forfeited.

  • Where no deposit exists, a cancellation fee may be charged before future bookings are accepted.

Rescheduling

  • Appointments may be rescheduled once without penalty if adequate notice is provided.

  • Repeated rescheduling may be treated as cancellation.

Exceptional circumstances

Illness, emergencies, or unforeseen events will be considered on a case-by-case basis. Where appropriate and consistent with professional obligations, the clinic may transfer deposits at its discretion.

Late arrivals

Late arrival may result in shortened treatment time or appointment cancellation to avoid disruption to subsequent patients.

5. Refund Policy

  • Booking deposits are non-refundable.

  • Completed treatments are not refundable due to change of mind.

  • Refunds are only provided where required under Australian Consumer Law, including where services are not delivered with due care and skill.

  • Consultation fees are non-refundable once the consultation has occurred.

  • If the clinic cancels an appointment, a full refund or reschedule will be offered.

6. Skincare Products

  • Products may be refunded only if unused, unopened, and returned with proof of purchase within 14 days.

  • Refunds are processed in accordance with Australian Consumer Law.

7. Treatment Packages and Course-Based Care

  • Multi-session or package treatments are non-refundable once commenced, except where required under Australian Consumer Law.

  • Packages are valid for 12 months from the date of purchase.

  • Packages and prepayments are non-transferable between patients.

  • If a medical condition prevents continuation, The Derm Clinic will assess the situation fairly and provide options in accordance with consumer law.

8. Advertising and Regulatory Compliance

  • All communication and promotional material adheres to AHPRA and TGA advertising standards.

  • Prescription-only products are not advertised by name, and no guarantee of outcomes is made.

  • Patient results vary; before-and-after images and testimonials are not used in advertising in accordance with the National Law.

  • Educational or informational content is for general awareness only.

9. Technology and Clinical Safety

  • The Derm Clinic uses medical-grade imaging and diagnostic tools, including Canfield VISIA for skin analysis and Clarius ultrasound for injectable planning.

  • These technologies assist in clinical decision-making but do not replace professional assessment.

  • All procedures are performed in accordance with current infection-control and safety standards.

10. Telehealth Services

Where available:

  • Telehealth consultations are not suitable for all procedures or patients.

  • Treatment recommendations provided via Telehealth are based on information supplied remotely.

  • A follow-up in-person consultation may be required before proceeding with treatment.

  • Online forms and telehealth platforms (including Dapple OS) are hosted on secure, encrypted systems compliant with Australian privacy legislation.

11. Communication and Appointment Management

  • You will receive email confirmation and SMS reminders prior to your appointment.

  • Please confirm attendance when prompted.

  • Late arrivals may result in shortened treatment time or appointment cancellation.

  • We value punctuality and request a minimum of 48 hours’ notice for cancellations or rescheduling.

12. Gift Cards

  • Gift cards must be used within 36 months from the date of purchase.

  • Gift cards are non-refundable and not redeemable for cash.

  • Gift cards are non-transferable and may not be resold.

  • Gift cards may be used toward treatments or services at The Derm Clinic, subject to clinical suitability and practitioner approval.

  • If a selected treatment is not clinically appropriate, the gift card may be used toward an alternative service.

  • Gift cards are redeemed for their dollar value only. If prices change, any difference must be paid by the patient.

  • Appointments booked using gift cards remain subject to the clinic’s cancellation policy.

13. Limitation of Liability

While The Derm Clinic maintains high clinical and ethical standards, all medical and aesthetic treatments carry inherent risks. By proceeding with treatment, you acknowledge that results may vary and no guarantee can be made regarding individual outcomes.

The Derm Clinic and its clinicians are not liable for indirect, incidental, or consequential losses arising from treatment except as required by law.

14. Contact Information

The Derm Clinic
15/11–13 Pearl Street
Kingscliff NSW 2487

Email: admin@thedermclinic.com.au
Website: www.thedermclinic.com.au

15. Policy Updates

These Terms of Service may be updated from time to time to reflect changes in clinical practice, legislation, or operational policy. The most current version will always be available on our website.

16. Acknowledgement and Acceptance

By booking an appointment, attending the clinic, or using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.

These terms apply to all appointments, treatments, purchases, and interactions with The Derm Clinic.